What to do if your online order never arrives — and how to get your money back

What to do if your online order never arrives — and how to get your money back by Alvaro Puig Consumer Education Specialist, FTC Shopping online is oh-so-convenient. Haven't we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes? Because reputable online businesses want happy, returning customers, they make returning something almost as simple as buying it. But what if a seller won't give you a refund even though you qualify for it? Or what if you ordered something and never got it? Read more > SUBSCRIBER SERVICES:  Manage Preferences  |  Unsubscribe  |  Help This is a free service provided by the Federal Trade Commission.

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